Puma Energy Jobs 2021


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Job Description

Job Title: Retail Territory Manager (Northern Sector) 

Main Purpose:
Responsible for managing the relationship between Puma Energy and Retailer at site level, ensuring consistent delivery of the Puma energy Retail Operational Standards

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

  • Identify Gaps hindering optimal Retail Site performance (including service and ‘people’) in assigned territory in order to profitably deliver Puma’s Customer Commitment and Profitability Goals
  • Motivate, Coach and Develop Retailers in order to maximize sales potential and protect Puma’s interests
  • Participate in attraction and selection of the right Retailers
  • Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated
  • Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counselling to underperforming sites)
  • Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
  • Ensure Retailers implement all areas of service excellence and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
  • Manage and maintain Retail Master Plan within Territory through Retailer assessment and involvement with recruitment processes

Quality Management System Compliance

  • Comply and support the Quality Management system in all aspects of your role.
  • Adopt and implement the principles of continuous improvement in all aspects of your role.
  • Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.
  • Review, monitor and provide feedback on the effectiveness of the quality management system.
  • Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.

Workplace Health & Safety

As a Worker;

  • Take reasonable care for your own health and safety
  • Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
  • Comply, so far as you are reasonably able, with any reasonable instruction and training that is given
  • Co-operate with any reasonable policy or procedure relating to health, safety or environment at the workplace that has been notified to you
  • Attend and actively participate in consultative arrangements such as toolbox talks and risk assessments
  • Ensure that any hazards, incidents, accidents or near-hits are reported to your supervisor.
  • Use machinery and equipment (including personal protective equipment-PPE) only in accordance with the procedures and training provided to you.
  • Be familiar with evacuation and emergency procedures and the location of first aid and fire equipment.
  • Ensure your activities do not cause, or are not likely to cause, environmental harm
  • Minimise waste; separate reusable and recyclable materials from the general waste stream, use bins provided.
  • Clean up spills appropriately and notify your Supervisor.

Key Relationships and Department Overview:

Key Relationships:

Internal :

  • General Manager
  • Retail Management Team
  • Business Support Management
  • Finance Department

External:

  • Service Station owners
  • Service station Retailers
  • Service station staff
  • Government Regulatory Authorities
  • Developers
  • Property Valuers

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