Contract Administrator at Association of International Certified Professional Accountants


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Job Description

Combining the strengths of the American Institute of CPAs and the Chartered Institute of Management Accountants , we empower the world’s most highly-skilled accountants – CPAs and CGMA designation holders – with the knowledge, insight and foresight to meet today’s demands and tomorrow’s challenges. We drive a dynamic accounting profession that works every day to build trust, create opportunity and grow prosperity worldwide.

Accountabilities and responsibilities

  • Conduct daily customer service support via inbound calls, e-mail,  walk-ins and external/internal post from students and members
  • To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
  • To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
  • To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns and via  face to face assessment
  • Anticipating problems and needs of the customers by providing relevant product related knowledge
  • Respond promptly to customer complaints, telephonically, via e-mail or in person
  • Provide members & students with product and service information.
  • To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)
  • Update CRM with service requests for all customer interactions.
  • Ensure all enquiries from potential students are loaded into CRM as a prospective student.
  • Support internal customers as required

Desired Skills and Experience

Key skills and abilities

  • High energy and positive attitude
  • Presentation skills
  • Computer literate ( Word, Excel, internet, emails)
  • Responsible, dedicated and reliable worker.
  • Excellent interpersonal skills with the ability to communicate at various levels
  • A good telephone voice and etiquette
  • Able to work under pressure.
  • Team player
  • English , spoken and written
  • Enjoy working with people
  • Good listening and communication skills

Qualifications and experience

  • Customer Services
  • Administration skills
  • CRM/ Call Centre
  • HND or Degree in Marketing

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 25 April. 2021
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