Job Description
Job Title: Underground Drill Product Master
About the job
- Provide on-site technical assistance to resolve issues.
- Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
- Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
- Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
- Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
- Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
- Review spare parts recommendations with Parts BLM organization
- Provide information on accuracy of Machine Life Operating Costs (MLOC)
- Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.