Bolt Jobs 2022

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We are looking for a  Partner Operations Specialist  to help us build our  Bolt Food  partner operations efforts in Accra.

You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and local markets, have global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Job Description

Job Title: Partner Operations Specialist

Support all  Bolt’s Food Delivery operations  in the city.

Review key operational metrics –  Availability rate, rejected orders, cooking time, average ratings, delayed orders – these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.

Onboard new restaurants on Bolt Food platform –  Upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.

Restaurants Requests Resolutions –  Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.

Analyse data  – You will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and more importantly restaurants.

Support existing restaurants –  Solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation

BS degree in Business Administration, Operations  or related field .

Have 1+ years of previous  relevant experience  in Operations, Business Development, Analytical or similar..

You are an  analytical thinker  who loves to solve problems (advanced Excel skills are a must).

Be a  hustler , not stopping after 20 obstacles a day.

Be  passionate  about new technologies and food tech.

Be an  owner  and proactively find solutions to business problems.

You are  organised . You deliver stuff on time & handle stress.

You are  social . You can easily network with people of all backgrounds.

Excellent communication & written skills in  English .

Experience  in sharing economy, tech business, transport industry, startup or dynamic high-growth company.

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