SES Satellites Recruiting Currently 2020

You are responsible for the HD+ product in Ghana. The position holder manages the current product as well as future evolvements taking into account competition in the market and market trends.

You need to understand the customer needs and requirements on the one hand, but also take over a central role as end-to-end project manager on the other hand.

Job Description

Job Title: Product and Customer Care Manager

Externally, you are the first contact person for broadcasters and for HD+ product management in Germany. Internally you are a central point of contact for other departments especially sales, marketing and customer service. Together with HD+ Germany and the technical departments in Germany and Ghana you are defining future evolutionary steps of the HD+ product in Ghana. The job location is in Accra, Ghana, but the role works very strong together with the product team in Germany.

Primary Responsibilities / Key Result Areas

  • Product management for the HD+ product (B2C) in Ghana
  • Responsible for current and future product design and functionalities of the HD+ product
  • Responsible for current and future tariffs and pricing of HD+ product
  • Responsible for product profitability of HD+ product
  • Manage profitability issues (identify mitigation actions, discuss and synchronize these internal-ly and implement them after a management decision)
  • Monitor the competitive environment of HD+ in the market and derive necessary evolution steps concerning product features and pricing
  • Observe international trends in the TV industry, map these to the local market and transfer these in a product roadmap.
  • Create future market opportunities, define upcoming product features and implement them in an end to end way in co-operation with the other HD+ departments and external service providers
  • Responsible for customer care
  • Interface with call center with regards to training and service quality
  • Propose solutions to improve loyalty and customer’s satisfaction in line with Marketing manager and Channels manager
  • Responsible of the researches and organization of outbound calls


  • Experience in product management in the TV, media or telecommunications industry. Man-aged product should have been a B2C product like PayTV product or mobile/fixed net prod-uct/tariff
  • Highly developed analytical and strategic skills
  • High responsibility and involvement for managed product
  • Ability to take over the consumer’s perspective and his needs and wishes
  • Excellent organization and management skills with clear focus on defined target
  • Strong presentation and interpersonal skills
  • Sense of accountability for areas of responsibility, combined with an ability to anticipate issues and manage risks
  • Experience in commercial management of products
  • High personal interest in TV, video entertainment and consumer technology area
  • Experience in a portfolio management

Qualifications & Experience

  • University degree in Business Administration or equivalent
  • Minimum five years of professional experience in B2C product management
  • Relevant work experience in the broadcast or telecommunications industry a plus
  • Comprehensive knowledge of the Ghanaian TV market a plus
  • Demonstrable skills in developing efficient strategies for evolution of HD+ product
  • Experience in project management
  • English is a must, other West African languages and German a plus
  • Willingness to travel in Ghana and abroad

Closing Date  : 6th June, 2020

Partagez et envoyez cette annonce à vos amis !
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part…
Meat Production Assistant Confidential Is a meat production company, that will require you to receive calls and take orders, schedule customers for their deliveries and keep track of left over…
Marketing Executive Confidential Responsible for planning, developing and implementing effective marketing communication campaigns using the full marketing mix for the companys marketing communications. Technical/Operations Duties Strategy Maximise profits by developing…
Job Description Job Title: Senior Sales Account Executive PURPOSE To cater for clients underwriting and claims issues for efficient and effective brokerage services within the Ascoma Group TECHNICAL REQUIREMENT Must demonstrate…
Business and Data Analyst Confidential assist in providing various what if scenarios to management to support decision making. provide summary of actual and graphical information for presentations and interpretation of…
General Manager Confidential A Sunyani-based radio station with top of the range facilities seeks a results-oriented General Manager to run the day-to-day management of the station as well as provide…