Old Mutual South Africa Jobs 2021

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Job Description

Job Title: Client Service Consultant

Duties and Responsibilities

  • Provide telephonic and face to face service to customers and intermediaries.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Adheres to business, process and compliance rules
  • Builds and maintains relationships with other departments, intermediaries and sales advisors.
  • Manages customer relationships in person or telephonically.
  • Performs quality checks on own work and adheres to service and quality standards.
  • Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
  • Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
  • Performs general office administration such as follow-ups, client callbacks and policy changes.
  • Manages and resolves customer complaints and queries.

Qualifications and Experience

  • Bachelor’s Degree in Business Administration or its equivalent
  • Experience in a client serving role is an added advantage

Competencies

  • Innovative and Analytical
  • Collaboration
  • Execution
  • Initiating Action/Proactive
  • Customer  Relations/Relationship  Management

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