DEM Group Ghana Jobs 2020

Service and Parts Manager

Strengthen our After-Sales force organization

Job Description

Job Title: Service & Parts Manager 

  • Establish a strong structure in terms of process control and technical knowledge.
  • Grow Parts & Service departments to sustainable and profitable Business Units
  • Coordinate the implementation of a viable and adequate aftersales facility in Trakwa

Main areas of responsibility and tasks:

  • Coordinate daily operations in a safe working environment
  • Monitor technicians work and dispatch
  • Improve communication with customers
  • Ensure customers get proper feedback on ongoing jobs on daily basis
  • Monitor jobs in progress by making sure quotes are matched and not exceeded
  • Implement quality control & safety procedures
  • Monitor team’s training cycles
  • Ensures all department tools, equipment and vehicles are in good working order
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
  • Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Submits all parts warranty and return claims within the required time frame.
  • Maximizes use of stock discount programs to achieve management sales goals.
  • Push and motivate team to make sure targets are met
  • Conduct employees performance appraisals
  • Other duties may be assigned

Closing Date  : 31st May, 2020

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