Customer Service Officer (Call Centre Agent)
The Customer Service Officer will be assisting in ensuring that service delivery standards of the Institution are met by all staff. He/she will serve as link between VisionFund Ghana and its clients through frequent interactions in relation to satisfaction with institutional policies, processes and procedures and overall product and service delivery.
Make outbound calls to clients on daily basis in Dagbani and in any of these other languages Wale, Frafra, Hausa and Twi.
Disseminate products/services information to clients in Dagbani and in any of these other languages Wale, Frafra, Hausa and Twi.
Receive and respond timely to all product and service enquiries over phone or by walk in clients in required language
Keep records on all enquiries and follow up on customer calls where required to ensure it translates to desired result
Handle and resolve clients’ complaints regarding products/services within the stipulated time.
Work with branch teams to record and resolve completely all complaints within the stipulated time
Call clients who have been disbursed within the month/beginning of each loan cycle and ascertain their satisfaction and experience for product and service delivery improvement.
Educational Requirements & Qualifications
Qualified applicant must be able to speak and understand Dagbani and any of these other languages Wale, Frafra, Hausa and Twi.
HND Marketing or a good first degree in any discipline especially Marketing
Candidate should have completed National Service.
How to apply
Apply by email