Customer Service Officer

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Job Description

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience

Required Knowledge, Skills, and Abilities

• HND or diploma
• 2 year of experience using Microsoft Office
• Basic knowledge of office equipment
• Previous experience in an office

Location: Adenta, Accra

Job Overview

  • Job Type: Full Time
  • Minimum Qualification: Higher National Diploma
  • Work Experience: 1 - 3 Years
  • Job Category: Office & Admin
  • Job Expires On: 30-Oct-2021

Company Information

Purple Perfections Company Limited

How To Apply

Apply by email

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