Job Description
Job Title: Customer Service Representative
Roles & Responsibilities:
Responding to customer calls on our Company line.
Responding to customer inquiries on our WhatsApp and recovering failed orders through follow-ups.
Taking stock of products left with agents all over Africa.
Monitoring social media and responding to messages on ads.
Suggesting new ways to promote company offerings and reach consumers.
Building a social media presence by maintaining a solid online presence.
Managing our online communities to ensure respectful and appropriate engagement.
Responding to comments on each of our online accounts.
Copy & paste inquiries & leads from social media into our Automated CRM System.
Qualifications
- At least 1 – 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Good English Communication Skills & Other related Languages in the region